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The quality of the call is pretty bad and it is a struggle to get the instructions over the phone.

The whole process took 5 long and useless minutes to get the directions. As a Waze user, which is built with a dictation feature, the added value of this premium service seemed very low.

How would a chatbot have handled the situation? From experience, even in the worst case scenario, I have all the reasons to believe that there would have been less friction and a chatbot would have offered a smoother experience.

I am sharing this story with you because we tend to compare robots to humans. Too often, we tend to overestimate how well humans can perform certain tasks and on the contrary to believe that robots cannot bear the comparison.

This is especially true regarding communication and customer service. We forget that communication between humans is never fluid and perfect.

While it is true that robots cannot offer yet? Who would have thought? But seriously, it is always available, at all hours of the day and every day of the week.

Millennials expect their favorite brands to respond on social networks outside of the usual working hours of a business, late on a weeknight or on a Sunday.

The need for fast access to information is crucial, in particular for customer service. A human can never be faster than a robot to find precise information in a particular document.

The faster you respond to a request from your client, the sooner you can defuse a situation. However, the pre-requisite is to have information available and well structured, which is not the case for all companies.

The stakes are big for the brand, the reactions of the chatbot are controlled, you already know that the chatbot will not be able to embellish itself or to make mistakes in its communications.

Through chatter, chatbots are data factories. This data can add value to the conversation by personalizing the experience.

The channels of communication within a brand are larger, so the opportunities to get in direct contact are all the greater: Private messages on Facebook, Twitter, Instagram, e-mail, by phone….

It's quite unfair looking that me as a malphite and our mid laner and jungler going even cant win cause zyra and caitlyn are so fed that i ult and barely kill one of them just to see they killed half my team while i focused zyra.

I think it's unfair honestly when I am a decently fed tank and just get melted during team fights. The only scenario where better bot lane doesn't win is if mid and top both lost hard or just the champs are assasins or smth that way too easily gets to their bot lane.

Last game, my botlane wasn't completely useless but they died too many times on bot lane and their ziggs and pyke were insanely hard to kill.

I was a fed Maokai and there was nothing I could do, I get to them and ziggs focuses me but they just get a little help and I cant kill him before their team kills me.

In this game, mid lane and jungle were pretty even. I just think that it's not true that a top laner, apart from a few. But without flash, most top laners won't kill a good adc cause he will kite them easily.

When late game comes around, top laners can almost never 1 v 1 a good adc if both are fed. Another reason I think better bot lane wins is with good warding and a good synergy on bot, you can win absolutely any lane.

They could dive you with their jungler if it's zac, amumu or warwick or something but you should anticipate it with good warding and map awareness that you can prepare for that.

Guess you are true, that I why I love to play as adc with my friend as support or even an random support that plays something aggressive, getting ahead as adc with your support, stomping the enemy bruiser because you are ranged and he can't get to you and having an strong shield by your side is just amazing, nevertheless, most times if I don't play my role, others will just lose and get stomped and at that point it's impossible to win.

I love the game, how it's made, how it's beeing played, but the amount of people just giving up, inting in 10th minute, not seeing their mistakes and ofc, not wanting to surr rather just waste more time, drives me crazy and because of those people I also hate this game.

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